FAQs
❓ FREQUENTLY ASKED QUESTIONS
🧣 WHAT IS LUNÉA ATELIER?
LUNÉA Atelier is a boutique silk scarf brand offering timeless and elegant designs inspired by French sophistication and quiet luxury. Every piece is curated with care to elevate your everyday style.
📦 HOW LONG DOES SHIPPING TAKE?
Processing takes 2–5 business days after you place your order.
Standard international shipping usually takes 8–18 business days, depending on your location and customs procedures.
🌍 WHERE DO YOUR PRODUCTS SHIP FROM?
Our products are shipped directly from our trusted global partners, mainly located in China and Hong Kong, to ensure quality and worldwide accessibility.
🔎 HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you’ll receive a tracking number via email. You can click the link provided to follow your shipment in real time.
💰 DO I HAVE TO PAY CUSTOMS FEES?
Depending on your country’s regulations, customs or import taxes may apply. These fees are the customer’s responsibility and vary by region.
🔁 CAN I RETURN OR EXCHANGE MY ITEM?
Yes, we accept returns within 14 days of delivery if the item is unused and in its original packaging.
Please contact us at support@lunea-atelier.com before sending your return for detailed instructions.
💌 WHAT IF I HAVE A PROBLEM WITH MY ORDER?
No worries — just reach out to our team at support@lunea-atelier.com, and we’ll be happy to help you resolve it as quickly as possible.
🎁 DO YOU OFFER GIFT PACKAGING?
Yes! Every LUNÉA Atelier piece is packed with care, and selected collections include our signature cream-and-gold gift boxes — perfect for gifting.